Made to Order

Every EMEFEM piece is handcrafted specifically for the customer who orders it.

Unlike mass-produced furniture, our tables and desks are never kept in stock. Production begins only after an order has been placed and full payment has been received.

Each piece is made individually in Italy using carefully selected solid oak and traditional woodworking techniques. This approach allows us to focus on quality, craftsmanship, and attention to detail at every stage of production.

Natural Materials

We work exclusively with solid oak.

Wood is a living material, and every piece is naturally unique. Grain patterns, knots, colour variations, and other natural characteristics may differ from the images shown on our website.

These variations are not defects, but part of the beauty and authenticity of genuine solid wood furniture.

Custom Dimensions

In addition to our standard sizes, custom dimensions may be available upon request.

If you require a specific size or configuration, please contact us before placing your order and we will be happy to discuss the available options.

Production Time

Because every piece is made individually, production and delivery typically require up to 6 weeks from the date of purchase.

Delivery times are provided as estimates and may vary depending on production schedules and logistics.

Important Notice

Every EMEFEM product is manufactured exclusively after an order has been placed and payment has been received.

We do not maintain stock inventory.

For this reason, all purchases are considered made-to-order products.

Once production has started, orders cannot be modified, cancelled, returned, or refunded for reasons related to a change of mind, personal preference, or incorrect measurements provided by the customer.

We kindly ask customers to review all dimensions, specifications, and product information carefully before completing their purchase.

By placing an order, the customer acknowledges and accepts these conditions.

Returns & Refunds

Because every EMEFEM piece is handcrafted specifically for its future owner, returns and refunds for change of mind cannot be accepted.

This policy does not affect the customer's statutory rights in the event of manufacturing defects, material faults, or damage occurring during transportation.

Damaged Deliveries

If your furniture arrives damaged during transport, please contact us within 48 hours of delivery and provide photographs of both the packaging and the item.

We will work with you to find a fair and appropriate solution as quickly as possible.

Questions

If you have any questions before ordering, we encourage you to contact us.

We will be happy to help you choose the right piece and answer any questions about dimensions, finishes, production, or delivery.